The policies listed here in these tabs governs the use of our website and terms that become binding by using the site or making a purchase. Please review and read ANY/ALL policies that that may apply to you.
Please remember by using this site or clicking “[I AGREE]”, you agree to these terms, conditions, refund policy and you agree to the Arbitration Agreement, and the Consent to Electronic Contracting and Communications. If you do not agree to these terms and conditions, the Arbitration Agreement, or the Consent to Electronic Contracting and Communications do not click “[I AGREE]” and stop using this site immediately. As used in the Arbitration Agreement and the Consent to Electronic Contracting and Communications, “company” “we,” “our,” and “us” mean Lantern Park and its successors, assigns and agents.
Welcome to the website Lantern park. This website is owned and operated by Lantern Park (LP) (the “Company,” “us,” “our,” or “we”).
These Terms and Conditions of Use (“Terms of Use“) set forth the terms and conditions under which you are authorized to use one of our websites, including any website where these Terms of Use are posted.
Through your use of our Digital Services, you consent to the practices described in these Terms of Use.
To the extent additional rules or guidelines affect your use of our Digital Services, those rules and guidelines (including our Privacy Policy) are hereby incorporated by reference into these Terms of Use. By using any of our Digital Services, you agree to these Terms of Use. If you do not agree to these Terms of Use, you should immediately stop using our Digital Services.
DESCRIPTION OF SERVICE
Our Digital Services primarily provide information and purchasing options for our festivals, events, merchandise, and other content we think would be of interest to you. To the extent new services, content or features are added to our Digital Services in the future, your use thereof is subject to these Terms of Use.
YOUR REPRESENTATIONS
As a condition of your right to use our Digital Services, you represent that you are of legal age to enter into a binding contract and that you are not a person barred from accessing the Digital Services under the laws of the United States or any other country.
RESTRICTED ACTIVITIES
You may not engage in any of the following with regard to the Digital Services (including without limitation posting or transmitting content through the Digital Services), and you agree not to use the Digital Services to:
- violate or encourage the violation of any local, state, national, or international law or regulation;
- collect or store personal data about other users of our Digital Services or solicit personal information from any individual;
- impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity;
- send or promote any message that is unlawful, libelous, defamatory, abusive, sexually explicit, threatening, vulgar, obscene, profane, disparaging regarding racial, gender or ethnic background, any statement that you have reason to know is false or misleading, or otherwise objectionable messages, as determined by Lantern Park in its sole discretion;
- infringe any patent, trademark, trade secret, copyright, right of publicity or privacy, or other right of any party, or distribute any content you do not have a right to make available under any law or under contractual or fiduciary relationships;
- promote or distribute any unauthorized advertising, promotional materials, or material which can be characterized as “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or similar material, any request for or solicitation of money, goods, or services for private gain, or any information posted primarily for advertising, promotional, or other commercial purposes;
- disrupt or interfere with the security or use of the Digital Services or any websites or content linked to them;
- interfere with or damage the Digital Services, including, without limitation, through the use of viruses, Trojan horses, harmful code, denial of service attacks, packet or IP spoofing, forged routing or email address information or similar methods or technology or disobey any requirements, procedures, policies, or regulations of networks connected to our Digital Services;
- attempt to use another user’s account, impersonate another person or entity, misrepresent your affiliation with a person or entity, including (without limitation) Lantern Park, our any third party, or create or use a false identity;
- attempt to obtain unauthorized access to the Digital Services or portions thereof that are restricted from general access;
- use any meta tags or any other “hidden text” utilizing Lantern Park’s (or any third party partner or sponsor’s) name, trademarks, or product names;
- attempt to reverse engineer or otherwise derive or obtain the code in any form for any software used in the Digital Services;
- engage in any activity that interferes with any third party’s ability to use or enjoy the Digital Services; or
- assist any third party in engaging in any activity prohibited by these Terms of Use.
Further, you may not:
- reproduce, duplicate, copy, sell, resell, or exploit for any commercial purpose any Lantern Park content or any use of or access to the Digital Services;
- use any high volume, automated, or electronic means (including, without limitation, robots, spiders, scripts, or other automated devices) to access the Digital Services or monitor or copy our web pages or the content contained thereon;
- deep link to the Digital Services for any purpose; or frame the Digital Services, place pop-up windows over any content, or otherwise affect the display of the Digital Services.
- Copy Or Reproduce Our Website Design As It’s Not A Purchased Theme, But Designed Specifically For Lantern Park.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, LANTERN PARK, THEIR RELATED ENTITIES, SERVICE PROVIDERS, LICENSORS, AND RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS (COLLECTIVELY THE “COMPANY PARTIES”) EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, RELATED TO OUR DIGITAL SERVICES.
THE USER EXPRESSLY ASSUMES ALL RISK AND DANGER ARISING FROM OR INCIDENTAL TO THE USE OF THIS DIGITAL SERVICE, WHETHER SUCH RISKS OCCUR PRIOR TO, DURING, OR SUBSEQUENT TO THE ACTUAL USE OF THE SERVICE THE USER EXPRESSLY RELEASES THE EVENT FACILITY, LANDOWNERS, MANAGEMENT, PROMOTERS, PARTICIPANTS, PERFORMERS, ARTISTS, AND THE TICKETING AGENCY AND/OR TICKETING SERVICES PROVIDER (collectively “MANAGEMENT”) AND ALL OF THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AND AGENTS, FROM ANY AND ALL CLAIMS THAT THE USER HAS OR MAY HAVE THAT ARISE FROM OR ARE INCIDENTAL TO THE USE OF THE SERVICE, INCLUDING ANY CLAIMS ARISING OUT OF THE NEGLIGENCE OF MANAGEMENT OR MANAGEMENT’S OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, OR AGENTS.
COPYRIGHT AND TRADEMARK INFORMATION
All content, copyrights and other intellectual property rights in the content available on our Digital Services, including without limitation design, text, graphics, interfaces, and the selection and arrangements thereof, are owned by Lantern Park with all rights reserved. In some cases, such content may be licensed to Lantern Park by third parties. This content is protected by the intellectual property rights of Lantern Park or those owners. All content which qualifies for protection under U.S. Federal Copyright Law is subject to the exclusive jurisdiction of the Federal Court System, whether registered or unregistered. All trademarks displayed on our Digital Services are the trademarks of their respective owners, and constitute neither an endorsement nor a recommendation of such parties. In addition, such use of trademarks or links to the websites of third parties is not intended to imply, directly or indirectly, that those third parties endorse or have any affiliation with Lantern Park.
This policy governs the sales of all Passes, Pass Add-ons, and any other Passes offered by Lantern Park, or a approved third party.
Passes, or Add-ons sold through this website, or approved third party website, grant to the Customer ONLY a revocable digital license to the attendee that may be revoked without reason by LP at any time.
The terms of sale of each Pass is issued pursuant to a transaction initiated on this website, or approved third party website, and is subject to any and all terms imposed by LP.
In order to be admitted to an event, each attendee must use their real full names, age, and address when purchasing admission passes, complete the online activation form with all attendees information and information must be correct and match the information on the attendees drivers license, attendee must present the original digital Admission Pass (printed passes are not accepted) in its original, undamaged, unaltered form, at check-in. Refusal to complete the activation form with all, correct, information before the activation close date will end in the revocation of entry. Entry may be refused for various reasons, including but not limited to; misconduct, intoxication, giving false information, harassing employees of LP, threatening the event, attendees, or LP employee, or any other reason seen fit, as determined by festival staff or security.
You must be 18 years old or older to purchase passes! Minors MUST have a parent attend with them, no exceptions!!
Everyone must check-in to the event, and check-out. This helps prevent kidnappings, sex trafficking, human trafficking, etc. There is no exception to this rule!
Press/media are required to request a press pass before purchasing passes, regardless attending personally, or for work, not informing us of your career will get your passes revoked without refund for violating this term even if attending personally, not work related. As media you should already know to read a companies TOS before agreeing to it.
Photographers are required to request approval to attend before purchasing passes, regardless attending personally, or for work, not informing us of your career will get your passes revoked without refund for violating this term even if attending personally, not work related. As a photographer you should already know to read a companies TOS before agreeing to it. If approved to attend personally, absolutely no photos can be taken by yourself, by your guests, and you cannot have or allow anyone else to take photos for you. If for work, you’re required to purchase a photography session, fees will be determined before you’re approved to attend and photograph our event. If used for work, a contract must be signed agreeing we hold the copyright to all images, and make 20% of all revenue made off the photos use.
Cameras are banned from our events, only basic cellphone cameras may be used. Further, LP holds the copyright to all images taken at our event taken by attendees, and may not be distributed without our permission. Photos taken during our event cannot be used by attendees for any promotional use or financial gain. Images taken are not to be shared with anyone associated with our competitors.
Festival Maps are not to be shared online, through email, phone, text, etc except with family to provide your location.
Resale or attempted resale of any Pass issued hereunder at a HIGHER PRICE than you paid for them is grounds for revoking entry without a refund. Sharing Copies of Your Passes with friends is also banned.
Admission Passes can only be sold through our Fan Network Exchange Program, or through our buy back approved third party!!
NO REFUNDS Like other music festivals, concert, and government events, our admission passes are non refundable. You may sell them or use them at a late4r date.
PASS PRICE
Unless indicated otherwise, prices include all applicable taxes and/or cash discounts (if available). Passes are NOT REFUNDABLE.
TRANSMISSION OR REPRODUCTION PROHIBITED
The holder agrees not to transmit or aid in transmitting any description, account, picture, or reproduction of the event, performance, exhibition or game for which this Pass is issued for commercial/professional use for profit, or to any competitors of Lantern park. The holder grants the LP (and its designees) the right to include holder’s image, likeness, actions, and statements in any live or recorded audio, video, film, webcast, stream, or other transmission, exhibition, simulcast, or reproduction made of, or at, the Event in any medium or context for any purpose.
RESERVATION OF MANAGEMENT’S RIGHTS
Management reserves the right to revoke the license, refuse admission, or eject any person (without recourse) whose conduct is deemed by Management, at Management’s sole discretion, to be undesirable, including (but not limited to) disorderly conduct, use of vulgar or abusive language, or failure to follow Management or festival rules and directions. Undesirable conduct of any type will automatically terminate this license and all rights of the holder.
The exercise of management’s rights hereunder does not entitle the holder to a refund of the admission price or any part thereof.
This pass is a revocable license and admission may be refused if rules are violated. Passes can be sold if the original attendee can no longer attend and wishes to sell their Pass to another for what they paid for their tickets, unless the passes have been revoked.
CONSENT TO SEARCH/REFUSAL/REJECTION
Holder and holder’s belonging will be searched upon entry into the Event, and holder consents to such searches and waives any related claims that might arise against Lantern Park, the Event producer and its agents. If holder elects not to consent to such searches, holder will be denied entry into the Event.
COMPLIANCE WITH FACILITY RULES
The holder agrees to comply with all local, facility, and festival rules that prohibit or limit alcoholic beverages, illegal drugs, controlled substances, cameras, weapons, recording devices, bundles and containers of any kind from being brought into the event premises.
ADDITIONAL PROHIBITED ITEMS
In addition to those items prohibited elsewhere in these Terms, without the express prior written permission of LP Owner, holder may not bring any of the following items into the Event (or cause any of items to enter the event): guns, flame throwers, drugs of any kind, glass bottles, aluminum bottles, knives, explosives, sling shots, weapons of any other kind, Frisbee, flags, skateboards, roller skates, hover boards, laser pointers, drones of any kind, remote controlled devices or remote controlled toys, basketballs, footballs, soccer balls, kick balls, baseball, bats, backpacks, and other items as designated by LP. Lantern Park reserves the right to refuse admission, or eject any person, at Event producer’s sole discretion, whose conduct is disorderly, disruptive, or who fails to follow the Event’s rules or directions, or whose language is vulgar or abusive, or for any reason seen fit by LP.
RESELLING AND PROMOTIONAL USE PROHIBITED
The Pass Holder agrees not to transmit, distribute, or sell (or aid in transmitting, distributing, or selling) , any description, account, picture, video, audio or other form of reproduction of the event or any surrounding activities.
EVENT RESCHEDULING
Lantern Park reserves the right to reschedule the event if needed.
Because events are subject to weather conditions, the potential danger of fire and injury, any event may be rescheduled due to weather conditions including wind, rain, high temps, drought situations, hurricane, fires, etc. We may also have to reschedule due to pandemic, or any government lock down.
Efforts to reschedule the event will be made for the next available date at the venue, where weather conditions permit. Customers Passes will be automatically transferred to the rescheduled event date.
Refunds are NOT given when events are rescheduled.
If a customer cannot attend the reschedule date, Passes can be sold to another person through our Fan Exchange Program, held for the next date, or sold through our buy back program with our third party vendor.
Refunds are not given if you change your mind or can’t attend after all.
Refunds are not given because of government lockdowns.
Refunds are not given for any reason.
COMPETITOR NOT ELIGIBLE
Anyone associated with competitor companies caught trying to enter into an event will have their Pass revoked without refund and be denied entry to any/all events. A revoked Pass is NOT a reason for a refund.
RELEASE OF LIABILITY
THE HOLDER EXPRESSLY ASSUMES ALL RISK AND DANGER ARISING FROM OR INCIDENTAL TO THE EVENT FOR WHICH THE PASS IS ISSUED, WHETHER SUCH RISKS OCCUR PRIOR TO, DURING, OR SUBSEQUENT TO THE ACTUAL EVENT THE HOLDER EXPRESSLY RELEASES LP,THE EVENT FACILITY, LANDOWNERS, MANAGEMENT, PROMOTERS, PARTICIPANTS, PERFORMERS, ARTISTS, AND THE PASS AGENCY AND/OR PASS SERVICES PROVIDER (collectively “MANAGEMENT”) AND ALL OF THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AND AGENTS, FROM ANY AND ALL CLAIMS THAT THE HOLDER HAS OR MAY HAVE THAT ARISE FROM OR ARE INCIDENTAL TO THE EVENT, INCLUDING ANY CLAIMS ARISING OUT OF THE NEGLIGENCE OF MANAGEMENT OR MANAGEMENT’S OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, OR AGENTS.
RIGHT TO CHANGE POLICY
Lantern Park reserves the right to make changes to this policy at any time and without notice to the Customer.
By clicking “[I AGREE]”, you agree to these terms, conditions, NO REFUND policy, and you agree to the Arbitration Agreement, and the Consent to Electronic Contracting and Communications. If you do not agree to these terms and conditions, the Arbitration Agreement, or the Consent to Electronic Contracting and Communications do not click “[I AGREE]”. As used in the Arbitration Agreement and the Consent to Electronic Contracting and Communications, “we,” “our,” and “us” mean Lantern Park and its successors.
This policy governs the sales of any/all Vendor Booth Spaces offered by Lantern Park
Vendor Spaces sold grant to the Vendor ONLY a revocable digital license to the Vendor that may be revoked without reason by LP at any time.
The terms of sale of each Vendor Space are issued pursuant to a transaction initiated on this website is subject to any and all terms imposed by LP.
In order to be admitted to an event, each Vendor must present their order number to the applicable venue at load-in. Entry may be refused for various reasons, including misconduct, intoxication, or any other reason seen fit, as determined by festival staff and security.
Resale or attempted resale of any Vendor Space issued hereunder is NOT permitted and is grounds for cancellation without compensation.
NO REFUNDS are offered if you change your mind, vendor spaces can be used for the next event date.
SPACE FEE
Unless indicated otherwise, prices include all applicable taxes and/or cash discounts (if available). Vendor Spaces are NOT REFUNDABLE.
If you wish to setup an information booth you may do so with a standard 10×10 or 20×20 merchandise vendor booth, some information vendors not accepted.
All food/beverage vendors are required to pay the same fee for setting up as a food/beverage vendor no matter what setup type they have.
Vendor fee MUST be paid no later than (1) one week after vendor approval or your spot will not be held and will be forfeited.
Vendor Fee’s are not to be paid until after the vendor application is approved and vendor receives an approval email. Paying the vendor fee before approval will not get you approved.
PERMIT REQUIREMENTS
Vendors are required to hold and have presentable any permits or licenses specific to your business as required by local, state, or federal laws. If you do not have these documents you are responsible for obtaining the correct documents.
All food vendors must include a copy of your Health Department Certificate and Sellers Permit. (Some venues do not allow outside food vendors).
TAX COLLECTION AND REPORTING
Vendors are responsible for their own tax collecting & reporting.
ELECTRICITY
If you need electricity, please bring a generator in-case electricity isn’t provided by the venue.
BOOTH LOCATION
We will not be assigning booth space until the day of the event. Our goal is to provide all vendors with a booth location that will have the same attendee traffic and visibility.
SETUP
You need to be completely set up at least one hour before the event starts or you will forfeit your space without reimbursement.
Booths must be manned during event hours.
All booths shall stay set up during event hours.
Sound producing or amplification devices that project sound must be kept at a conversational level and must not interfere with other vendors or LP’s sound system.
Any banner or sign needs to be approved prior to the event by Lantern Park.
BREAKDOWN
Breakdown begins 30 minutes after the event ends.
WASTE DISPOSAL
Vendors are responsible for collection and disposal of all waste in their space.
Food vendors are responsible for the proper disposal of grey water.
Failure to do so will result in a fine of up to $200 billed from Lantern Park.
TRANSMISSION OR REPRODUCTION PROHIBITED
The Vendor agrees not to transmit or aid in transmitting any description, account, picture, or reproduction of the event, performance, exhibition or game for which this Vendor Space is issued. The Vendor grants the Event producer (and its designee) the right to include Vendor’s image, likeness, actions, and statements in any live or recorded audio, video, film, webcast, stream, or other transmission, exhibition, simulcast, or reproduction made of, or at, the Event in any medium or context for any purpose, including commercial or promotional purposes, without further authorization, compensation or otherwise.
RESERVATION OF MANAGEMENT’S RIGHTS
Management reserves the right to revoke the license, refuse admission, or eject any person or company (without recourse) for disobeying any municipal, provincial, or federal regulations governing this event; or, whose conduct is deemed by Management, at Management’s sole discretion, to be undesirable, including (but not limited to) disorderly conduct, use of vulgar or abusive language, or failure to follow Management or facility rules and directions. Undesirable conduct of any of the types expressly listed above will automatically terminate this license and all rights of the Vendor.
The exercise of management’s rights here-under does not entitle the Vendor to a refund of the Vendor Space price or any part thereof.
This Vendor Space is a revocable license and admission may be refused if rules are violated.
CONSENT TO SEARCH/REFUSAL/REJECTION
Vendor and Vendor’s belonging may be searched upon entry into the Event, and Vendor consents to such searches and waives any related claims that might arise against the Event producer and its agents. If holder elects not to consent to such searches, Vendor may be denied entry into the Event.
COMPLIANCE WITH FACILITY RULES
The Vendor agrees to comply with all local, facility, and festival rules that prohibit or limit alcoholic beverages, illegal drugs, controlled substances, cameras, recording devices, bundles and containers of any kind from being brought into the event premises.
ADDITIONAL PROHIBITED ITEMS
In addition to those items prohibited elsewhere in these Terms, without the express prior written permission of the Event producer, holder may not bring any of the following items into the Event (or cause any of items to enter the event): drugs of any kind, glass bottles, aluminum bottles, knives, explosives, sling shots, weapons of any other kind, Frisbee, flags, skateboards, roller skates, hover boards, laser pointers, drones of any kind, remote controlled devices or remote controlled toys, basketballs, footballs, soccer balls, kick balls, baseball, bats, large backpacks, and other items as designated by Event producer. Event producer reserves the right to refuse admission to or eject any person, at Event producer’s sole discretion, whose conduct is disorderly, disruptive, or who fails to follow the Event’s rules or directions, or whose language is vulgar or abusive.
RESELLING AND PROMOTIONAL USE PROHIBITED
The Vendor agrees not to transmit, distribute, or sell (or aid in transmitting, distributing, or selling) any description, account, picture, video, audio or other form of reproduction of the event or any surrounding activities
EVENT RESCHEDULING
Lantern Park reserves the right to reschedule an event if required.
Because events are subject to weather conditions, the potential danger of fire and injury, any event may be canceled or postponed due to weather conditions including wind, rain, high temps, or drought situations. Efforts to reschedule the event will be made for the next available date at the venue, where weather conditions permit; Vendor Spaces will be automatically transferred to the rescheduled event date.
Refunds are NOT given when events are rescheduled, but do transfer to the next date.
Refunds are not given if you change your mind or can’t attend after all.
Lantern Park does NOT reimburse for any food used or not used.
COMPETITOR NOT ELIGIBLE
Anyone associated with competitor companies caught trying to enter into an event will have their license revoked without refund and be denied entry to any/all events. A revoked license is NOT a reason for a refund.
RELEASE OF LIABILITY
THE VENDOR EXPRESSLY ASSUMES ALL RISK AND DANGER ARISING FROM OR INCIDENTAL TO THE EVENT FOR WHICH THE VENDOR SPACE IS ISSUED, WHETHER SUCH RISKS OCCUR PRIOR TO, DURING, OR SUBSEQUENT TO THE ACTUAL EVENT THE VENDOR EXPRESSLY RELEASES THE EVENT FACILITY, LANDOWNERS, MANAGEMENT, PROMOTERS, PARTICIPANTS, PERFORMERS, ARTISTS, AND THE PASS AGENCY AND/OR PASS SERVICES PROVIDER (collectively “MANAGEMENT”) AND ALL OF THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AND AGENTS, FROM ANY AND ALL CLAIMS THAT THE VENDOR HAS OR MAY HAVE THAT ARISE FROM OR ARE INCIDENTAL TO THE EVENT, INCLUDING ANY CLAIMS ARISING OUT OF THE NEGLIGENCE OF MANAGEMENT OR MANAGEMENT’S OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, OR AGENTS.
Any damage to any property that you occupy is the sole responsibility of the vendor / sponsor company and will be charged to your company.
RIGHT TO CHANGE POLICY
Lantern park reserves the right to make changes to this policy at any time and without notice to the Customer.
By clicking “[I AGREE]”, you agree to these terms, conditions, NO Refund policy and you agree to the Arbitration Agreement, and the Consent to Electronic Contracting and Communications. If you do not agree to these terms and conditions, the Arbitration Agreement, or the Consent to Electronic Contracting and Communications do not click “[I AGREE]”. As used in the Arbitration Agreement and the Consent to Electronic Contracting and Communications, “we,” “our,” and “us” mean Lantern Park and its successors, assigns and agents.
This policy governs the sales of any/all merchandise items offered by Lantern Park either on our website, in person, or via a Pass partner.
The terms of sale of each item are issued pursuant to a transaction initiated on this website, in person, and is subject to any and all terms imposed by LP.
NO REFUNDS are offered for any reason.
ITEM PRICE
Unless indicated otherwise, prices include all applicable taxes and/or cash discounts (if available). Shipping rates may not be included. Items are NOT REFUNDABLE.
COMPETITOR NOT ELIGIBLE
Anyone associated with competitor companies are not eligible to purchase festival merchandise.
RELEASE OF LIABILITY
THE CUSTOMER EXPRESSLY ASSUMES ALL RISK AND DANGER ARISING FROM OR INCIDENTAL TO THE PURCHASED ITEM FOR WHICH THE SALE IS ISSUED, WHETHER SUCH RISKS OCCUR PRIOR TO, DURING, OR SUBSEQUENT TO THE ACTUAL PURCHASE THE CUSTOMER EXPRESSLY RELEASES MANAGEMENT, PROMOTERS, PERFORMERS, ARTISTS, AND THE PASS AGENCY AND/OR PASS SERVICES PROVIDER (collectively “MANAGEMENT”) AND ALL OF THEIR OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AND AGENTS, FROM ANY AND ALL CLAIMS THAT THE CUSTOMER HAS OR MAY HAVE THAT ARISE FROM OR ARE INCIDENTAL TO THE SALE, INCLUDING ANY CLAIMS ARISING OUT OF THE NEGLIGENCE OF MANAGEMENT OR MANAGEMENT’S OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, OR AGENTS.
NO REFUNDS
Merchandise sold either online or in person is NOT REFUNDABLE.
PROCESSING TIME
Lantern Park merchandise orders are pre-orders to be picked up during the event at check-in.
RIGHT TO CHANGE POLICY
LP reserves the right to make changes to this policy at any time and without notice to the Customer.
By clicking “[I AGREE]”, you agree to these terms, conditions, and NO REFUND policy and you agree to the Arbitration Agreement, and the Consent to Electronic Contracting and Communications. If you do not agree to these terms and conditions, the Arbitration Agreement, or the Consent to Electronic Contracting and Communications do not click “[I AGREE]”. As used in the Arbitration Agreement and the Consent to Electronic Contracting and Communications, “we,” “our,” and “us” mean Lantern Park and its successors, assigns and agents.
PRIVACY STATEMENT
WHAT DO WE DO WITH YOUR INFORMATION?
Lantern Park strongly believes in both minimizing the data we collect and limiting its use and purpose to only that (1) for which the Company has been given permission, (2) as necessary to deliver the Services, or (3) as the Company might be required or permitted for legal compliance or other lawful purposes if an attendee commits a crime during the festival.
Use of Your Personally Identifiable Information. Once collected, the Company may use your Personally Identifiable Information in a variety of ways including, but not limited to:
Provide service communications such as order confirmations, Sending your Passes, and customer service messages.
Respond to your emails or online requests for products, services, or information.
Processing your job application.
Fulfill and/or deliver the Services.
Communicate with you.
Detect and prevent fraud and abuse of our Services and systems.
To law enforcement if you commit a crime at our event
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service, otherwise we do not share your information with anyone else.
PAYMENT
The payment gateway stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Lantern Park never see’s your payment information.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information to the payment gateway to purchase Passes, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least 18 years old.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
NO REFUNDS
Like other music festivals, concerts, and government events, we have a no refund policy. If you cannot attend you’re welcome to sell you admission passes or hold onto them for another date.
If you are part of the media, you MUST inform us before purchasing entry and you must be approved first please contact for information on how to apply.
Professional Photographers, and Videographers, MUST apply to attend our events, regardless attending personally or for work.
For approved photographers we have entry packages you can choose from. Please complete the photographer form on the website.
First and foremost it is our desire to hold a safe and enjoyable event. We sincerely want to be a peaceful experience for all of our attendees. Unfortunately, the harsh reality is that not all attendees come to us with good intentions. Internet fraud costs companies across the country billions of dollars every year and bullying can cause employees a significant amount of stress.
With the boom of social media and expansion of online shopping, we have elected to follow the lead of several large festivals, retailers, etc and outline our policy for anti-fraud and bullying by customers. By doing business with Lantern Park you agree to not partake in the following behaviors:
Swearing and Foul Language
Screaming, derogatory, racially charged, swearing or intimidating language when speaking with our agents by telephone or online.
Stalking Employees & Threats of Harm
Stalking employees and/or their significant others on social media or in local communities. Threatening the event to cause harm to attendees.
Chargebacks & Stolen Credit Cards
Intentionally buying entry passes to purposely dispute your charge, using a stolen credit card as payment of an order, and providing fake personal information. In all listed instances of these cases we reserve the right to regain funds by turning all paperwork over to the authorities.
Social Media Bullying & Threats of Intimidation
Making false or derogatory statements about the company or products for the purpose of harming the company. This includes statements such as, “If you don’t do what I am asking, then I will leave a bad review or will go on social media to ruin your business, or falsely report you to authorities.”
Company Reviews & Dishonesty
Lantern Park works hard to present a quality, enjoyable event. Our goal is to have a safe, chaos free event, and repeat business. The reality is not all online reviews are honest or have pure motives. Many are placed by competitors or affiliates of competitors with the goal of harming the company. Placing dishonest or inaccurate reviews on social media platforms is not acceptable.
Anyone who violates any listed policy will instantly, and without warning, be banned from all LP events, and without refund.
